Sun Life

Design

Due to the confidential nature of the projects, the designs can only be presented in-person.

My Role

I’m an UX Lead working in an Innovation Lab embedded within the Mobile Center of Excellence, with a focus on digital transformation and mobilizing change in the futures of health and insurance. I mentor my team on best UI/UX practices, research methods and design techniques. I also facilitate internal workshops using frameworks derived from design thinking, systems thinking, service design and strategic foresight.

With my team of developers and business systems analysts, we research and explore emerging technologies (mobile, wearables, augmented reality, conversation UI, data analytics), to tackle business challenges and improve client experience. We apply a continuous lean innovation process to analyze, rapid prototype, test and validate.

Tools and techniques

  • User research and interviews
  • UI/UX design
  • Wireframes and prototyping
  • Pitch decks
  • Service design
  • Design thinking
  • Strategic foresight
  • Sketch, Illustrator, Photoshop, Marvel App, Adobe XD